Support

Need a hand? Email support@desa.fyi and we’ll get back to you. The answers below cover the most common questions.

Signing in

You can sign in with your email and password, with Google, or, in the iPhone app, with Apple. Use the same method each time: if you created your account with Google, choose Continue with Google rather than typing a password, and if you used Sign in with Apple, sign in with Apple again.

Resetting your password

On the sign-in page, choose Forgot password? and enter your email address. We’ll send a link to set a new password. If it doesn’t arrive within a few minutes, check your spam folder. Accounts that use Google or Apple don’t have a DESA password to reset.

Managing or cancelling your Contribution

On the web, open Settings and choose Manage billing to update your payment method, see your invoices, or cancel. When you cancel, you keep access until the end of the period you’ve paid for, and nothing more is charged. We don’t refund partial periods. If you subscribed through Apple, manage it in your iPhone’s Settings app under your name → Subscriptions.

Deleting your account

Open Settings, scroll to Delete account, and type DELETE to confirm. You can do the same in the iPhone app’s Settings. This permanently deletes your account, your synced reading progress, bookmarks and highlights, and your club posts. An active Contribution is cancelled immediately, with no refund for the rest of the period, and any club you host is passed to another member. If you can’t sign in, email us from the address on the account and we’ll delete it for you.

Reporting a post or blocking someone

In a club discussion, tap the ··· button on someone’s post. Choose Report post to tell us about harassment, hate, spam, sexual content or anything else that breaks the club rules; the DESA team reviews every report, and the person isn’t told who reported them. Choose Block to stop seeing that person’s posts in all of your clubs. You can see and undo blocks in Settings under Blocked readers. For anything urgent, email support@desa.fyi.

Privacy

We don’t sell your information or show ads. Our Privacy Policy explains what we collect, which services we use, and what the Mentor sends to Anthropic to answer a question. To get a copy of your data or ask us to correct or delete it, email support@desa.fyi.